No Returns or Refunds Policy for Perishable Food Products

At Kunafawala, we are committed to providing our customers with the freshest and highest quality food products. Our inventory consists predominantly of perishable items, which by nature have a limited shelf life and are susceptible to spoilage, contamination, or quality deterioration if not handled, stored, or transported under proper conditions.

Why Are Kunafa Products Non-Returnable?

Kunafa is a delicate dessert that is best enjoyed fresh and requires careful handling and proper storage. Once a kunafa order has been prepared and delivered, we cannot guarantee that its quality and safety are preserved outside our facility. For this reason, we are unable to accept returns, as we cannot be sure if the product has been stored correctly or exposed to conditions that could compromise its freshness and hygiene. This policy ensures that every customer receives kunafa of the highest quality and safety with every order.

Our Commitment

Your satisfaction is important to us. Although our hands are tied when it comes to accepting returns of perishable food products, we stand by the quality of what we deliver and are always here to address any genuine concerns you may have.

Thank you for your understanding and for choosing Kunafawala.